Exide Aditya Grid Tie Solar Pcu

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Solar Solutions
Solar Inverters
Exide Aditya Grid Tie Solar Pcu

CONDITIONS OF WARRANTY

At Exide Industries Limited, we are committed to total customer satisfaction and take great pride in our manufactured products. We warrant that the product is free from all material and workmanship defects affecting its intended use. It is also in conformity with the relevant specifications.

In the event of any problem with the product, the customer can log a service complaint with Exide Industrial Customer Care Centre and obtain a complaint reference number for future communication and tracking the status of the complaint.

The product's warranty will be valid, subject to the conditions mentioned herein.

Standard Warranty Terms

The warranty terms set forth in this document are applicable for entire range of ADITYA GT (Single Phase) and ADITYA GT3 (Three Phase) solar Grid-Tied String inverters collectively referred to as Product/s' in this document, sold directly by the Company or from an authorized reseller/distributor of the Company.

The standard warranty period for the products under the purview of this document is 96 months from the Date of Sale, against defects in materials and workmanship.

Warranty Claim Process

All service request must be registered through designated contacts provided at the end of each page of document. Following information are mandatorily required to be provided for creating a service request

01.Inverter Model no.

02.Inverter Serial no. (available on inverter specification label on side of the inverter)

03.Description of issue/error code displayed on inverter display

04.Contact details of warranty claimer

05.Contact details of representative at installation site

Service addressal method adopted shall be at the sole discretion of the Company, which shall be either

01.Telephonic service support and remote assistance by technical support team

02.On-site service support (in case issue is not addressable over telephonic resolution)

03.Product replacement (Company will ship the replacement product/component after shipment confirmation of the defective product/component from user end is received)

Replacement component/product provided by the Company under valid warranty claim can be at sole discretion of Company be new, refurbished/equivalent in function or form. The defective component/product received by Company shall invariably become Company's property and cannot be claimed by the user under any circumstances. The Product returned to Company for replacement must be with appropriate packaging, preferably in it's original form, inclusive of all associated accessories (MC4 connectors, back plates, fasteners, AC connectors, RMS device, etc.) as originally supplied with the Product. For any damage of accessory, user will be charged as per standard rates.

After completion of the claim process, the remaining warranty period of the defective product shall be transferred to the replaced Product.

Exclusions

Free of cost warranty claims shall be invalid in case of the following conditions

01.Expiration of warranty period

02.Non-adherence to applicable safety regulations and improper installation

03.Damage to Product for inadequate external protection components (SPD, MCB, MCCB, RCB, Earthing, Lightning Arrester, etc.)

04.Inadequate ventilation arrangement and heavy soiling

05.Damage due to connection of incorrect PV array configuration

06.Product repair/modification or tampering by any agency not authorized by the Company

07.Damage to the Product due to improper handling or misuse

08.Transit damages

09.Purely aesthetic defects having no effect on product functionality

10.Damage caused by Force majeure included but not limited to lightning surges, grid surges, fire, natural disasters, etc.

General Conditions

The Company reserves the right to make changes in design, form and specifications without any obligation to implement such changes on earlier supplied Product/s.

Consumable items (fuses, surge protectors, fans, plugs) and components designated for preventive maintenance are not included in warranty.

The Company will not be responsible for compensation of loss in power or data caused by mal-functioning of the Product.

Warranty covers the cost of spare parts, repair/replacement and service charges for telephonic and on-site support, provided the Warranty has been validated by the Company as per terms specified in this document.

The warranty claim is valid only when the Product label with respective serial no. and date of manufacture is authentic, undamaged and not tampered with.